All our jewelry is handmade by women escaping human trafficking. Slight irregularities and variations in craftsmanship or natural characteristics of the materials are unique and individual to each artisan jewelry item.
However, we want you to love your purchase! We stand behind our products and want you to be fully satisfied with all of your PURPOSE jewelry. Our warranty does not provide for replacements or refunds for lost or stolen items.
FOR RETURNS:
Please begin by emailing us at: customercare@purposejewelry.org and include the following information in your email:
FOR EXCHANGES:
Please begin by emailing us at: customercare@purposejewelry.org and include the following information in your email:
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PURPOSE Jewelry
27001 Moulton Pkwy, #A-203, Laguna Hills CA 92656
FREQUENTLY ASKED QUESTIONS:
1. How will I know when an out of stock product will be restocked?On each product page, there is an option that says “E-mail me when available” and we will notify you when the product is back in stock.
2. How long will it take for me to receive my order?We will fulfill your order within 48 business hours. We ship USPS First Class Mail which averages about 3 business days to ship domestically and 10 business days to ship internationally.
3. Does PURPOSE Jewelry ship internationally?
Yes. International orders may be subject to import duties and fees, taxes, and other charges. All additional charges are the customer's responsibility.
PURPOSE Jewelry does not collect any duties and or/taxes and we cannot predict what your charges may be. Once your order has shipped, we are unable to refund any shipping costs incurred should you not accept the customs charges.
All of our Premier Line is packaged in a ready to gift Premier Line box. Our other jewelry comes individually packaged in either a beautiful PURPOSE pouch, which are fair trade bags made in partnership with JOYYA, or a box for protection. Studs are usually shipped in a box.
Open Monday, Wednesday, and Friday 10am - 4pm
27001 Moulton Pkwy, #A-203, Laguna Hills CA 92656
We are open for in person shopping ~ Come visit our showroom!
Please contact the office at (949) 752-7788 or via email at customercare@purposejewelry.org for more information and before you come as office hours to vary.